5-Step Refund Timeline
Request Return
Email care@shemuse.com with your order number and reason.
Approval
Our concierge team approves your request within 24 business hours.
Doorstep Pickup
Prepaid Shiprocket courier pickup scheduled right from your address.
Quality Inspection
Items verified at our cleanroom hub upon arrival.
Refund Dispatched
Full refund credited to your original payment method in 3-5 days.
Return Eligibility Guidelines
• Return request initiated within 30 days of order delivery date.
• Product container contains at least 50% remaining quantity.
• Original order receipt or order number provided.
Exchanges & Damaged Items
If your order arrives damaged or leaking during transit, notify us within 48 hours for an instant complimentary replacement without requiring a return shipment.
Return Policy Questions
What is the 30-Day Satisfaction Guarantee?
If you are not delighted with your results after trying a SHEMuse product for 30 days, we accept returns for a full refund or product exchange.
Are there return shipping fees?
No. SHEMuse provides complimentary doorstep return pickup via Shiprocket for all valid return requests within India.
How long does the refund process take?
Once the returned package reaches our hub and undergoes inspection, your refund is credited back to your original source (UPI, Credit Card, Netbanking) within 3 to 5 business days.
Need Help With a Return?
Our concierge team is available 7 days a week to assist you with return pickups or product exchanges.
Email Concierge (care@shemuse.com)